It has helped focus our energy on this critical area. It uses a brilliantly simple and charming story to teach how to define a service. Nov 19, 2015 im pretty sure that once you get to what this special gift is in a later book, it will blow your mind. Paperback, mp3 cd, hardcover, board book where the stars meet the sea. You might remember when a dominos pizza customer posted a receipt online that had racist remarks about her appearance. Im pretty sure that once you get to what this special gift is in a later book, it will blow your mind. Raving fans is a book of stories relating how fictional companies have created an environment of delivering awesome customer service. Raving fans ken blanchard hardcover harpercollins publishers. The book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it. A guy that has just been put in a managment position requiring a turnaround goes on a fictional trip with his angel to visit businesses that have figured out their vision and their system to deliver customer. With well over a million copies sold, raving fans is an. Told in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of the month.
The book weaves tips, techniques and strategies for turning customers into raving fans into a parable of a new manager on his first day. Written in the parable format of ken blanchards bestselling the one. Employee at varleys, went and got book from other store for charlie and sold it at cost and giftwrapped it for free sallys market computer at entrance help people shop, shoe shine for free, valet at front of. Raving fans is a parablestyle story that teaches how to. Bad raving fans come from bad customer service the first is the one that we want to avoid. But, i cant completely give it away, so youll just have to keep reading. At 1, large font pages its a quick read, and a deceptively simple one at that. A revolutionary approach to customer service blanchard, kenneth.
The main focus of the book is on three essential areas, decide, discover, and deliver. A revolutionary approach to customer service by ken blanchard and sheldon bowles. Leadership by the book is an exceptional new book, brimming with insights, ideas, tools, and tactics for becoming a successful leader. Download link raving fans this book is written in parable or story telling format and is different to read for most people. A guy that has just been put in a managment position requiring. I dont care if you work for a worldrenowned fortune 500 company or a small family. I rolled my eyes the first couple pages in when i realized the whole book was going to employ ive been reading a lot of fiction lately, so i decided to pepper in a business book. Shawn marble book report the book raving fans, by kenneth blanchard and sheldon bowles, is focused on the importance of customer service and teaches the average person how to create raving. Blanchard, 1993, morrow edition, in english 1st ed. Just having satisfied customers isnt good enough anymore. Technically, raving fans is written for management or those who spend their days at the front line of a company.
Raving fans goodreads meet your next favorite book. This book is amazing i love it, its message can be applied in many situations. Jun 19, 2018 without going into a book analysis, the problem is clear. Turning teams into heroes and customers into raving fans is a new way. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. A revolutionary approach to customer service by sheldon bowles and ken blanchard 1993, hardcover at the best online prices at ebay. Sheldon bowles sheldon bowls was the coauthor of this book.
Employee at varleys, went and got book from other store for charlie and sold it at cost and giftwrapped it for free sallys market computer at entrance help people shop, shoe shine for free, valet at front of store with red carpet, didnt take groceries to car and didnt have fresh fish or rug cleaning machines, had an automated billing system for. If you really want a booming business, you have to create raving fans. Its more to your business or job than having just satisfied customers. Told in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach listeners. Our strategic customer service plan is based on raving fans. A great read that shares the value of always putting the customer first in a very engaging and entertaining way. Sheldon bowles and ken blanchards raving fans, is written in the parable style of gung ho.
Making your customers raving fans is the competitive edge today. Online shopping from a great selection at books store. Feb 26, 2017 its more to your business or job than having just satisfied customers. A revolutionary approach to customer service by sheldon bowles and ken blanchard 1993, hardcover at the best online prices at. You need to create raving fans for your product or. I encourage everyone who works with the public or owns their own business to please please read this book. He has coauthored 60 books, including raving fans and gung ho.
Aug 03, 2016 raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. His groundbreaking works have been translated into over 40. Download link raving fans free audio books downloads. Written in the parable format of ken blanchards bestselling the one minute manager. Prefer to work with a human being when you order raving fans a revolutionary approach to customer service books in bulk. How to create raving fans with legendary customer service. A revolutionary approach to customer service paperback 1. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottomline results. The book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you should refer to regularly. You need to create raving fans for your product or service.
This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help. The one minute manager paperback jan 01, 2007 blanchard. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone. A straightforward and snappy guide to successful customer service from the author of the bestselling the one minute manager. Satisfied customers just arent good enough by kenneth h blanchard and a great selection of related books, art and collectibles available now at. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every. Shawn marble book report the book raving fans, by kenneth blanchard and sheldon bowles, is focused on the importance of customer service and teaches the average person how to create raving fans the book is told in a story like format. With well over a million copies sold, raving fans is an extraordinary business book that helps everyone, in every kind of organization or. Nov 11, 2015 making your customers raving fans is the competitive edge today. Raving fans is written by ken blanchard and sheldon bowles, whose books have sold more than 12 million copies in twentyfive languages.
This book gives you a system that gets you focused fast, so you can write your book without tearing your hair out. To compete in todays business environment, you have to create raving fans. Raving fans customers is an easy to read, informative and full of solid proven concepts. May 19, 1992 this book uses a narrative, thirdperson format to show the reader the benefits of employing the mindset of businesses with raving fans. Jun 28, 2016 raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. It has two main characters charlie and the area manager. Mar 22, 2012 raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottomline results. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. Kenneth hartley blanchard author and management expert. This book uses a narrative, thirdperson format to show the reader the benefits of employing the mindset of businesses with raving fans. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of.
This is an audiobook audio cd and does not include actual book. Capitalism with ryan daniel moran recommended for you 1. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantagenot just another flavor of the month program. Buy raving fans a revolutionary approach to in bulk.
Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning. Raving fans, in a nutshell, is the advice given to a new area manager on his. Without going into a book analysis, the problem is clear. Raving fans this book is written in parable or story telling format and is different to read for most people. Raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans.
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